Frequently Asked Questions by Customers

If you have a question that is not asked and answered on this page, please contact us via e-mail at info@capecanvasses.co.za

What Happens If I Cannot Collect?

Life is busy and sometimes your schedule becomes full. You order will be safely stored in our workshop for you to collect it when you are available.

When Will My Order Be Ready For Collection?

We will notify you via email or WhatsApp when your order is ready for collection.

How Much Do You Charge For Delivery?

We use The Courier Guys for our deliveries anywhere in South Africa.

For orders nearby our store, we will personally come and deliver it to you.

Delivery fee all depends on where you are situated.

 

 

Can I Collect My Order?

Yes, you are more than welcome to come and collect your order from our store.

I Struggle To Find Your Store

Simply type ‘Cape Canvasses’ in the search bar via Google Maps or your prefered navigation app.

We are in the same building as the ‘Europumps’ logo on the second floor. 

Alternatively look out for our Cape Canvasses van which is usually parked outside the building.

Pricing

Prices, specifications, availability and terms of offers may change without notice. We reserve the right to cancel your order, in whole or in part, if the price is not valid or posted in error at the time of your order submission. Not responsible for typographical or illustrative errors.

I Cannot Find My Invoice?

Don’t stress! Sometimes it happens to the best of us. Just let us know to resend your invoice.

Thankfully with our powerful invoice software, you can view your invoice online anytime and from either your computer or smartphone.

How do you ask? Easy! Just open your email from us and click on the ‘View Online’ button. If we make changes to the invoice, it will be updated instantly for you to see.

We also add the PDF version for those who prefer it.

Payment Terms

Our company policy is 50% deposit before we start to assemble.

  1. 50% due on receipt of invoice.
  2. 50% due upon delivery/collection.
How Long Will My Order Take?

Depending on the quantity and sizes of your order it varies.

Normally the turnaround time is 3 – 5 business day upon receiving payment.

Bare in mind, every single canvas is handcrafted.

How Can I Order?

You have two options:

You can order via our website

OR

Email us what you would like to order with the sizes and specifications

What Is Our Bank Details?

Banking Details:
MM VAN DER MERWE
FNB TABLEVIEW
SMART ACCOUNT
624 6710 2522
CHEQUE

What Are My Payment Options?

Currently, we only accept EFT and COD (Cash On Delivery/Collection).

 

Taking Care Of Your Canvas Print

Keep your print away from direct sunlight as well as dust and moisture.

Where Do I Upload My Image(s)?

We recommend using Google Drive to share your photo(s) with us. The file hosting service does not compress the image(s) and keeps the full original quality. You can forward us the shareable link to access your image(s).

If you do not have internet access, you can bring the image(s) to our office via a USB flash drive.

Printing Requirements

To ensure a good quality print please consider the following:

  • Make sure the file type is JPG/JPEG
  • Pay close attention to the file size of the image. The bigger, the better!
  • DPI also plays a crucial role in the sharpness of the image. For printing, a DPI of 300 is required.

In Windows, you can check this by right-clicking the image, and view properties. 

In Mac OS, you open it in Preview – click Tools – Show Inspector.

What Kind Of Canvas Do You Use?

The fabric we use is 420g of 100% cotton duck. A nice thick canvas and very durable. The special layers of Gesso we apply are used to stiffen the canvas and give the artist a smooth surface to work on. The paint is able to bind to the canvas fibres. We apply three layers, slightly sanded down.

How Are Our Frames Constructed?

We use Dry Par Pine carefully handpicked to provide only the best quality possible for our customers. Our frames standard is 22 x 44mm thickness (tapered). We can also do the frames in 32mm or 69mm on request.

What is Cape Canvasses?

Cape Canvasses is an Arts & Crafts store established by the local artist, Melanie Smit, who specializes in canvasses for artists.

Why Handcrafted Canvasses?
  • Handcrafted Products Are Green
  • Handcrafted Products Are Also Just Better
  • Handcrafted Products Make You Feel Good About Your Purchases
  • Handcrafted Products Can Meet Your Needs Better
  • Handcrafted Products Offer a Fuller Experience
  • Handcrafted Products Are Unique